TELEPHONE INSTRUCTION
Reception - 0
Outside line – «9» + phone number
Room-to-Room call – «2» + room number

CALLS CHARGES

Local calls - free of charge.

GYM

On the 1st floor gym is available.

SOUVENIR SHOP

In the lobby of the hotel - souvenir shop.

NEWSPAPERS

Newspapers are located at the Reception.

CASH PAYMENT

We accept payment only in national currency.

CURRENCY EXCHANGE

Currency exchange located in Bank, Business-center Block F.

Working hours - is 09:00 am - 06:00 pm.

HAIR-DRYER
Hair-dryer is available in each room

MEDICAL SERVICE

If you need any medical assistance please contact Reception - ☏ 0, who will arrange a visit from the doctor or paramedics

HIGH SPEED INTERNET ACCESS (HSIA)

Internet access is complimentary service and available in each room and hotel public areas.

Please choose BWPLUS Atakent Park Hotel network, Password: 88888888.

Cable is available on request.

If you are having any difficulties logging on please contact Reception - ☏ 0.

IRON & IRONING BOARD
Iron & ironing board can be provided to our guests by request. Please contact Reception - ☏ 0.

LUGGAGE ASSISTANCE & STORAGE

Luggage assistance and storage is available 24h hours per day. Please contact Reception - ☏ 0.

LAUNDRY & DRY CLEANING (DAILY from 07:30 a.m till 19:30 p.m.)

Laundry & dry cleaning services are available daily.

Please correctly fill up the laundry list and hang up it to the handle of the door. For any additional information please contact Reception – ☏ 0.

TELEVISION
Your TV set receives 66 TV channels
50 Russian language channels,
14 Kazakh Language channels,
2 English Language channels

TV Channel list is attached at the back of this directory.
In case of non-function please contact Reception - ☏ 0

ELECTRICITY
Electricity operates on 220 V-50 Hz. Adapters are available on Reception.

PICK UP & DROP OFF
Pick up & drop off services are available at an additional charge. Please inform our Reception desk about your trip one day prior of your arrival or departure.

 

TAXI

Taxi service is available 24 hours per day. Please contact Reception - ☏ 0

FEEDBACK AND COMMENTS

We value your opinion.
At Best Western we truly care about your experience. If there is anything, we can do to improve your stay, please contact the Reception immediately.

After your stay is completed, we would sincerely appreciate you taking a few minutes to share your comments about your experience with us.

After your stay, you will be sent an email invite to provide Medallia survey feedback.

Once completed, Best Western Rewards® members will receive 250 points in Best Western’s Free Rewards Program.
Not a Rewards Program member yet?
See the front desk to enroll or visit www.bestwesternrewards.com

FORGET SOMETHING
If you forget something to bring with you upon your stay with us, please contact with Reception – ☏ 0, we will try to assist you.

POWER SUPPLY

Energy Saving System is operating in each room.

To activate please insert your key card into a control panel beside your door.

A socket located beside your desk however has a continuous power supply, should you wish to use it while away. Power supply adaptors are available from Reception by dialing ☏ 0

USEFUL INFORMATION

Atakent Exhibition Center – 100 M
Gallery, Atakent – 300 M
Elephant Restaurant – 70 M
Botanical Garden – 400 M
City Hospital # 12 – 2,5 KM
State Museum of Arts named by Kasteev – 2,5 KM
Circus – 3 KM
Fantasy World – 3 KM
Almaty Central Stadium – 3,5 KM
Sport Palace – 4 KM
Mega Center Almaty – 4 KM
Republic Square – 4,3 KM
Kok-Tobe Park – 5 KM
Medeo Skating Rink – 17 KM
Chimbulak Ski Resort – 25 KM

RECEPTION
Reception at the hotel is staffed 24 hours a day.
For assistance you may require please call our Reception - ☏ 0

 

DEAR GUESTS,
Please take a few minutes to read evacuation plan placed on your door and try to remember layout of exists and stairs.
Kindly asking you to observe the following fire safety rules:

• It is dangerous to put combustible materials on lamps which are switched on.

• It is dangerous to smoke in bed and leave unquenched cigarette butts (smoking room).

• Please use ashtrays and do not throw cigarettes to baskets.

• It is prohibited to bring and store flammable materials.

In case of fire in your room:

• Please immediately call to Reception – 0

• If you can not handle with fire please get out of your room, close a door and leave dangerous area.

• Please use stairs and do not use elevators

• Please follow to directions of administration or fire service guards

 

In case of fire out of your room:

• Please immediately call to reception - 0

• If corridors and stairs fill of smoke which cuts off your escape, please, stay in the room and call to Reception

• Closed door can protect you from smoke and dangerous temperature. In order to avoid intoxication please shut all gaps using wetted towels or bedding clothes

• If firefighters have arrived please approach to the window and show a sign to help you

Operational instructions of climate control

1. For turn it on press - ON, to turn it off press - OFF.

2. Press to (down) ▼ or (up) ▲, then on the LCD screen you will see flashing sign temperature with symbol "heating included" ♨ and symbol "temperature setting" ☼.

3. Press (down) ▼ again or (up) ▲ then choose the temperature which you wish to have. Every press (up) ▲ the temperature will be increasing 1°C, but every press (down) ▼ the temperature will be decreasing -1°C.

4. By the ending of choosing temperature, please wait 15 seconds for ending of flashing LCD screen. After that the thermostat will start to work and on the LCD screen, at the front of panel is going to show the temperature of the room with the symbol "heating included" ♨ until it reaches for the room set value.

5. After reaches of temperature which you wish, the thermostat is going to work by regime and going to keep the temperature which you wished.