Dear Guest,
The management and staff of our hotel are pleased to welcome you! Thank you for choosing us.
Here you will find all the essential information about your stay. If you have any questions, you may contact the Front Desk at any time (ext. 0).
We wish you a pleasant stay!
General Information
Check-in: 14:00
Early check-in available (extra charge)
Check-out: 12:00
Late check-out available (extra charge)
Parking
Located on hotel premises. First 15 minutes for free
Credit Cards Accepted
Visa, MasterCard, American Express
Payments in national currency only
Smoking Policy
Floors 2 to 7 are non-smoking
Smoking allowed only in designated areas
Smoking fee in room — 45,000 KZT
Business and Conferences
Business Center - located in the hotel lobby.
-
- Open 24 hours a day.
-
- Complimentary computer use.
-
- Printing, scanning, and copying services available.
Service fees: -
Photocopy — 100 KZT per page
-
Printing — 100 KZT per page
-
A4 lamination — 800 KZT per page
-
A4 scanning — 500 KZT per page
Conference Halls
-
- 9 halls with a capacity from 30 to 600 people.
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- Equipment rental available: projector, microphone, flipchart.
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- 30% prepayment is required upon booking.
Accommodation and amenities
Tea and coffee set
In every room
Slippers
В каждом номере
Bathrobe
In every room
Mini bar
Upon request
Safe
In every room. All valuables must be stored in the safe. Instructions on wardrobe door. Hotel not responsible for loss of valuables.
Safe
In every room. All valuables must be stored in the safe. Instructions on wardrobe door. Hotel not responsible for loss of valuables.
Water
1 liter daily, free. Contact Reception ☏ 0 for more
Hair dryer
In every room
Iron and ironing board
Upon request, contact Reception ☏ 0
Power Adapters
Upon request, contact Reception ☏ 0
High-speed Internet
Free internet access. BWPLUS network. Password: BW777777
Complementary Toiletries
Upon request, contact Reception ☏ 0
Calls within the city
Local calls within Almaty are free of charge
Dialing Instructions
Reception — ☏ 0
Outside line — “9” + phone number
Room-to-room calls — “2” + room number
Power Supply
For charging your personal electronic item, please use the power outlet with constant voltage located near the work desk
Forgot Something?
If you forgot any personal items during your stay, please contact the reception ☎ 0 — we will be happy to assist you
Dining & Bars
Pavilion Restaurant
07:00 — 02:00
1000
Breakfast:
Mon–Fri: 07:00–10:00
Sat–Sun: 07:00–11:00
Room service:
24/7
1000
Golden Bar
24/7
1000
Services & Facilities
Reception / Concierge — 24 hours
Reservations, taxi, car rental, tickets, restaurants — ☏ 0
Room Service — 24 hours
Our menu is available in the Dining section ☏ 1000
Laundry & Dry Cleaning
07:30–19:30
Fill out form, place in bag, hang on door — ☏ 0
Luggage Storage & Porter Service
24 hours — ☏ 0
Wake-up Call — ☏ 0
Medical assistance - ☎ 0
SPA & Fitness
SPA Complex
Opening March 2026
Gym
Ground floor, open 24/7
Shops & Services
Souvenir Shop
Located in the lobby
Newspapers
Available at Reception
Currency Exchange
Bank, Block F, 09:00–18:00
Safety
Fire safety
Review evacuation plan on your room door
If you smell smoke or see fire — inform Reception immediately ☏ 0
If fire alarm sounds — leave your room, do not use elevator
Follow exit signs
If evacuation impossible — stay in room, seal gaps with wet towels, wait for help by window
Emergency services: ☏ 9 + 112
Technology & Comfort
Climate Control
• Press ON to activate, OFF to turn off
• Use ▲ / ▼ to select temperature
• Automatically maintains set temperature
• For assistance — ☏ 0
Electricity
• Voltage: 220V – 50Hz
• Insert key card into slot near door to activate power
• Adapters available at Reception
TV
66 channels: 50 - Russian, 14 - Kazakh, 2 - English
Channel list
In case of problems - ☎ 0
Feedback and loyalty program
We value your feedback. At Best Western, we genuinely care about you and your experience. If there is anything we can do to make your stay more comfortable, please contact Reception.
We kindly ask you to share your impression after your stay. You will receive an email with a Medallia survey request.
Best Western Rewards® members receive 250 bonus points after completing the survey
Not a member yet?
Register at: www.bestwesternrewards.com
or contact Reception
bestwesternplusalmaty
Privacy Policy
Terms of Service
Accommodation and booking rules
Each BWH℠ Hotels property is independently owned and operated